FAQs

We source the best beans from the best coffee producers around the world, and we roast them fresh to order. We frequently pay well above Fair Trade prices to support coffee farmers using sustainable and ethical practices.

Dried coffee, if stored properly, can last for months and even years.

Our decaf coffee is decaffeinated using the Swiss Water® Process. This is a clean decaffeinating method which uses 100% green coffee extract and carbon to filter the caffeine out. This method ensures only caffeine is removed to keep the original quality of the beans intact.

Coffee does degrade over time, and it degrades faster depending on the surface area - which means that the whole beans will keep longer than ground coffee. The best way to store these beans is to place them in an air-tight container in the freezer. You should grind fresh only the amount you plan to use that day to avoid unnecessary exposure. Storing coffee in this way will keep out moisture and other contaminants.

We always recommend that you buy whole bean coffee. Your coffee will be much fresher and taste much better if you grind it at home. However, if you're not ready to grind your own beans quite yet, then we are happy to freshly grind your coffee for you. You can select a grind during the checkout process.

The best way to store ground coffee to keep it fresh longer is by storing it in your freezer immediately after use. Storing coffee in the freezer does not freeze the coffee, so it is always ready for use without any defrosting.

Essentially, all roasted coffee originates from a roaster, whether that roaster is a large international multi-brand business or a small-batch local roaster. The difference from buying direct from the roaster versus from the supermarket is basically, control. Supermarkets these days are well equipped to source good coffees, single origins and beans, however their buying processes can increase the time before it gets to the consumer.

A local roaster adapts its production based on demand and is 100% committed to producing quality, consistency and fresh roasted coffee. "Fresh" mean it was roasted prior to consumption and it has been through the degassing process, which is an essential process to release CO2 from the beans. And I'd like to bust-a-myth here - not all direct-from-the-roaster coffees are more expensive! we on-par with the supermarket prices, and we can guarantee you quality and freshness and we deliver directly to your door.

We offer FREE Shipping all over the United States on orders above $35. A flat shipping rate of $2.99 will be charged otherwise.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Please allow 3 to 5 business days, all orders are shipped via USPS ground.

As soon as you place your order, we immediately process it in our inventory so unfortunately, you cannot cancel placed orders. Be 100% sure about purchasing the product before proceeding to checkout.

Please refer to our return and refund policy and for other concerns.

It is very simple and straight. Choose any coffee and you will see two options “One Time Purchase” and “Save and Subscribe”. Please select “Save and Subscribe” while adding it in your cart. We offer weekly/bi-weekly/monthly coffee subscription which is a great way to bring some delight to your morning cup of coffee and help you expand your coffee palate.

Yes, you can cancel your coffee plan by logging in to your dashboard. Please note that if you cancel less than 7 days before your next ship date, cancellation will not take effect until after that shipment. If you pre-paid for 6 or 12 deliveries, we'll continue to send any deliveries you've already paid for but will not renew your plan again.

Yes - you can change your
delivery schedule any time by logging into your dashboard and updating your delivery schedule.

Always fresh roasted. We typically ship your coffee within about 24 to 72 hours of roasting it. We roast your coffee specifically for you to ensure your deliveries are as fresh as possible. On average, you will receive your coffee at your doorstep within about 3-5 days after we roasted it.

Of course! You can change any of your settings in your account at any time. Our goal is to help you find your new regular coffee. We encourage you to make changes to get there!

Once you have finished adding
items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the checkout process.

We accept Credit Cards, Debit Cards, PayPal, Shop Pay, Apple Pay, Shopify Payments, etc.

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Send us an email and we will respond back as fast as possible.